Thursday, November 12, 2015

Xerox WorkCentre 3315/3315DN Printer Troubleshooting for Fax

The Xerox WorkCentre 3315 series printer is a multi-functional unit designed to print, copy, scan, and fax. The printer is a great choice for small and medium size businesses.

Users need to set up the fax in order for the machine to work properly. However, if by some reasons the fax function is unavailable, users can check on the possible causes below to fix the issue:

1. Make sure the fax is connected to an operational telephone line

2. Make sure the fax settings are configured correctly.

Users can check the setting by following the below steps:

1. Press the “Machine Status” button

2. Press the “Up/Down” arrow buttons to “Fax Setup” then press “OK”

3. Press the “Up/Down” arrow buttons to “Enable” then press “OK”

4. Check and see if fax settings have been configured correctly. The “1/3 Fax Phone Num.” screen should appear

5. Enter the correct fax number then press “OK” then the “2/3 Fax ID” screen should appear

6. Enter the correct name for the fax then press “OK” then the “Select Country” screen should appear

7. Select the country then press “OK” then the “Rebooting Machine” screen should appear to prompt the rebooting process

8. The “Saved” screen should appear and return to the “Fax Setup” menu

Once the fax has been set up correctly, users will find this sturdy machine to be a good fit for small to medium usage offices and home office environments. To save even more on printing expenses, please refer to Toner Spot website for high quality re-manufactured cartridges using 10% off coupon code SAVE10 upon checkout.

Other inquiries please email

Tuesday, October 20, 2015

Lexmark C935 Print Quality Troubleshooting

The Lexmark C935 printer is great machine designed with medium usage in mind. This machine can print up to 45 pages per minute for monochrome and about 40 pages per minute for color documents with excellent print quality.

Its media tray accepts paper sizes such as A3, A4, A5, folio ledger, legal, letter, statements, etc. However, users must be aware that when print quality problems occur, the issues are not necessary due to defects in toners or photoconductor unit. Often times, the print quality can be improved by fixing printer settings. Below are some of the common print quality issues for Lexmark C935 and ways to fix them:

Print is too light –

1. Check the toner darkness setting – might be too dark
2. Check the RGB Brightness setting – might be too bright
3. Check the RGB Contrast setting – might be too high
4. Check the paper – make sure no excess moisture has been absorbed by the paper
5. Check the paper – make sure the paper type setting matches the paper loaded in the tray
6. Check the Color Saver – make sure Color Save is set to off

Skewed print –

1. Check the paper guides – move the guides to the correct position for the paper size loaded
2. Check the paper – make sure the paper meets the printer specifications

Characters have jagged or uneven edges –

1. Check the font – if using downloaded fonts, make sure it’s supported by the printer , the computer, and the software program

Dark lines –

If any of the below messages is showing, the photoconductor needs to be changed –
84 Color pc unit life warning
84 Black pc unit life warning
84 Replace color pc unit
84 Replace black pc unit

Other less common setting and maintenance issues that cause print quality problem are not covered above. If you have any questions in regard to other print quality issues for your Lexmark C935 printer, please feel free to email us at and our technicians will be more than happy to assist you.

For high quality re-manufactured C935 toner cartridges and especially harder to find re-manufactured photoconductors, Toner Spot offers these units with 1 full year warranty on our website. You can save significant amount of money with a peace of mind when you purchase our high quality, USA made remanufactured parts for your Lexmark C935 printer. You can save even more with free shipping for orders over $75!

Wednesday, October 7, 2015

Ricoh Printer Error Code SC541, SC542, SC543, SC544, SC545, SC546, How to Make It Disappear?

Error codes for printer models are meant to notify you for specific issues for your printer. However, these codes can sometimes be confusing and also need to be manually turned off when the issues have been resolved on your printer. The error codes SC541 to SC546 are generally associated with fuser unit’s temperature problem, thermistor, or BCU board. First always try to check and fix the printer parts. In most cases, the little temperature detector attached on the fuser needs to be replaced.

When the physical issue has been fixed, try to exit the error code by turning off and on the machine. However, sometimes it just not that easy when it comes to technical difficulties. In the case that simply turning off and on the printer does not work, here are a few steps to reset in the service mode:

1. Press the yellow button that says “Clear Modes”

2. Press the numbers 107

3. Press and hold the red button that says “Clear/Stop” until the screen changes

4. Select “Copy SP”

5. Select SP-5XXX that shows “Mode”

6. Keep pressing “Page Down” till the “5810 SC Code Ret” selection shows up. Select “5810”

7. On the right, press “Execute”

8. Press “Exit”

9. Press “Exit” two more times on the top right corner till the screen goes back to the initial error code display

10. Turn off the printer and wait for few seconds before turning it back on

The error code should be gone after the printer restarts.

For more Ricoh technical questions, email us at and our technicians will do their best to assist you. Meanwhile, below are the links to some of our most popular re-manufactured Ricoh toner sets:

Remember to use coupon code SAVE10 to receive 10% off your entire purchase at Shipping is also free for orders over $75!

Thursday, September 17, 2015

Brother MFC-8480DN / MFC-8890DW Fuser Warning Reset and Replacement Instructions

Most of small businesses that own the Brother MFC-8480DN or the MFC-8890DW are familiar with the need to replace toners and drums every once in a while. The fuser, on the other hand, is another essential part of the printer that many of our customers do not know how to replace or do not know that they need to replace the fuser until the warning message start to appear.

The fuser is the part that heats the toner and fuse the powder in place to produce the final print out. The part only needs to be replaced about every 100,000 pages and it can be years for most business to see the warning message appear on their screen. Because not many people are familiar with the fuser, we would like to share detailed instructions with you on how to reset the counter and replace the fuser. You can choose to reset the fuser counter if you feel like the print outs are doing okay and really do not need to replace the part until toner powder start to smear off from your final print out.

Replace Fuser Message Reset Procedure

1. Press the 3 and 9 buttons on the control panel at the same time

2. The display will say reset at the top and below it will be a list of parts

3. Scroll down to FUSER and press OK

4. The screen will display (1) Reset (2) Exit. Press 1 to reset.

5. The machine will display ACCEPTED and go back to ready state.

Steps to Replace the Fuser Unit

Things to Watch Out For Before Replacing the Fuser Unit Yourself:

·      Make sure that the AC cord is disconnected from the machine.

·      Make sure that the drum and toner parts are removed.

·      Make sure that all the paper is removed from the Paper tray.

1. Open the back cover.

2. Remove the Arms of the Back cover from the Pins.

3. Remove the Pins of the Outer chute ASSY from the Back cover.

4. Remove the Back cover.

5. Hold the Knobs on the Rear chute ASSY and pull down this to your side.

6. Remove the Arms of the Rear chute ASSY from the Pins.

7. Remove the Rear chute ASSY.

8. Remove the pan B M4x20 Taptite screw as shown on the picture below. Release the Hooks in the order of 8a, 8b, and 8c. Remove the FU Harness Cover 1.

9. Disconnect the connector of the Heater terminal while pressing the Hook of the connector of the fuser unit.

10. Pull the FU harness cover 2 to the direction of 10a while pressing the Hook and pull out the FU harness cover 2 from the back of the machine.

11. Disconnect the connectors of the Thermistor ASSY M and Thermistor ASSY S from the Relay rear PCB ASSY, and remove the harnesses of these thermistors.

12. Remove the pan B M4x20 Taptite screw to remove the Fuser unit.

13. Reverse the steps with your new fuser unit and viola!

As you can tell from this post, changing out the fuser unit is a lot more complicated that replacing the toners and drums. If you do not feel completely up to it, it is advised to have a professional come and help you. However, we hope that this post will be able to help those of you out there that are technically savvy to save some service money.

Once again, we would like to remind you that we will be more than happy to answer other technical inquiries you might have for your current printer. Please simply email us at and we will try out best to serve you. We also carry all the parts for the Brother MFC-8480DN and MFC-8890DW as well as most of the printing supplies and parts for major printer brands. Please visit us at to view our full selection and prices.

Tuesday, September 1, 2015

Brother MFC 9560CDW Print Quality Problem: Black Lines Down the Print on Copies and Scans

For a sturdy and reliable printer like the Brother MFC-9560CDW, it’s not often that you would run into print quality issues. If print quality issues do occur, more often than not, the issues are the results of your toners or drum failing. However, we would like to point out that this might not always be the case and you could be throwing away perfectly good parts and replacing them without resolving the problem.

We have recently received a call from one of our customers complaining about thick black lines on his copies. He has tried to replace the toner cartridges and the drum to no avail. After our technician spoke with him, we found out that the black lines were only happening when he tries to make a copy or scan documents, but the normal printouts from his computer were perfectly fine. The problem became obvious that all he needed to do was to perform some routine cleaning maintenance on his machine and there was no need to spend extra money to replace his existing toners and drum. He could have saved a lot of money!

We decided that we will share this experience and provide a guide to perform cleaning maintenance for Brother MFC-9560CDW printer so that we might be able to help another person save some money.

Below are the step by step instructions on how to clean all the laser scanning parts of your printer, which are taken from the official Advanced User Guide from Brother:

Cleaning the Scanner:

1. Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the power outlet.

2. Unfold the ADF document support (1) and then open the ADF cover (2). Clean the white bar (3) and the scanner glass strip (4) underneath it with a soft lint-free cloth moistened with water. Close the ADF cover and fold the ADF document support.

3. Lift the document cover (1). Clean the white plastic surface (2) and scanner glass (3) with the cloth.

4. In the ADF unit, clean the white bar (1) and the glass strip (2) underneath it with the lint-free soft cloth moistened with water.

5. Reconnect and plug your machine and turn the power back on.

Cleaning the Laser Scanning Windows

1. Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the power outlet.

2. Open the front cover.

3. Remove the drum unit.

4. Wipe the four scanner windows (1) as shown in the pictures below with a dry, lint-free cloth.

5. Put the drum unit back in and close the front cover.

We hope that you found this post to be helpful and we want you to know that we welcome any questions that you may have. We will try to help you to the best of our abilities. Please simply email us at with your inquiries and we will try to answer them as soon as possible.

We would also like to remind you that we not only carry the printing supplies and parts for the Brother MFC-9560CDW printer, but also carry a full line of printing supplies and parts for most of the printers on the market. Please visit us at for our full selection and our current promotions.