Monday, January 5, 2015

Printer Recognition Issue with Brother TN221 and TN225 Toner Cartridges

One of the more common issues for some Brother printers is that the machine cannot recognize remanufactured toner cartridges. The new drive shaft configuration might have resistance to recognize aftermarket flag gears, in which the gears tell the printer that an aftermarket toner has been installed and printer will not recognize the toner.

Resetting the page counter for Brother TN221 and TN225 toner models is the most efficient way to get an aftermarket unit working immediately. Without having to go through the hassle of multiple installing and turning the printer on and off, a few simple steps will get your printer up and running. Below are the resetting steps that can be a life safer especially when printing out documents and reports cannot be delayed any longer:

Printer Models: HL-3140CW and HL-3170CDW

1. Open the front cover of the printer to access cartridges
2. With the front cover open, simultaneously press the Secure and Cancel buttons
3. The reset menu will now appear on the LCD display
5. Scroll through the menu to select a color and yield to reset
5. The LCD will read "Accepted" once the reset is complete

Printer Model: MFC-9130CW, MFC-9330CDW, and MFC-9340CDW

1. Press the Cancel (X) button to show the main menu if an error message appears on the LCD display
2. Press the Fax button to make the numeric keypad visible
3. Locate and the Asterisk (Star) button on the numeric keypad. It is important to remember its location as it will not be lit up later when needed
4. Press the Home button to return to the main menu
5. Open the front cover of the printer to access cartridges
6. With the front cover open, press and hold the unlit Asterisk (Star) button for 5 seconds
7. The reset menu will now appear on the LCD display
8. Scroll through the menu to select a color and yield to reset
9. The LCD will read "Accepted" once the reset is complete

The troubleshooting steps will not alter the toner yield nor print quality.

Here at Toner Spot, we offer both the TN221 and TN225 toner that were remanufactured under ISO-9001 Standards and tested through the stringent STMC testing standards. Furthermore, all of our website orders come with One Year Satisfaction Warranty. Remember to use the current coupon code GRTYR to receive 10% off your entire purchase at There is no shipping charge for orders over $75 within contiguous states.

Monday, December 22, 2014

Canon PIXMA Pro 9500 Mark II Printer Won’t Print, Help!

Our customer support team received a help request earlier this week for a Canon PIXMA Pro 9500 Mark II Printer user. The lady was frustrated because her newly purchased compatible Canon PGI-9 ink cartridges from a random website were not printing at all. Unable to reach the seller, the lady found our troubleshooting blog online and decided to ask for help.

The technician emailed the lady with below instructions that might help her remedy the situation, at least get the machine to print so she can work on urgent projects without having to wait for a resolution. The instruction also works well if you are having print quality issues and want to improve the quality on your prints. Below are the troubleshooting instructions:

First, we need to confirm the status of the ink cartridges to make sure it’s installed and seated correctly:

Open the printer driver setup window
1. Click “View Printer Status” on the Maintenance sheet
2. Select “Ink Details” menu to confirm the ink tank information
3. See if all the inks inside are recognized as properly installed

It is also important to check the computer settings and the drivers:

Maintaining the Ink Quality
This printer automatically mixes the ink at fixed intervals to keep the ink density even.

The procedure for executing ink quality maintenance manually is described below:
1. Open the printer driver setup window
2. Click “Ink Quality Maintenance” on the Maintenance tab
3. Click OK when a message appears

This will force the printer to mix the inks and thus tell the ink cartridges to spit out ink if your printer accepts the cartridges but no ink is coming out. Also, regularly maintaining the ink quality will improve the colors of your prints.

If the cartridges are accepted but no inks are coming out, also try to power the printer off and wait for a few minutes before turning it back on again. This will force the printer to recalibrate the ink cartridges installed and reseat the cartridges. Additionally, installing the latest version of the driver can also help with chip recognition.

The lady was satisfied with the assistance and able to print out the urgent files. Our customer service team was very happy with the outcome.

Email us at if you have any printing inquiries. Our team is always delighted to assist you.

All purchases come with a one year warranty and free shipping is available for orders over $75 for contiguous U.S. states.

Be sure to check on our homepage for 10% off coupon code at  

Tuesday, November 25, 2014

Canon ImageClass MF8450C Printer Cleaning Instruction

If your Canon ImageClass MF8450C printer is producing dirty prints, please consider giving this interior cleaning process a try before discarding the toner cartridge. Excess toner powders typically build up over time and it is possible that the excess toner at parts of the paper trail caused the prints or copies to be dirty. You can try to follow the steps below without the toner inserted. If the machine would not continue with the cleaning instruction, insert the toner cartridge and run a few cleaning pages to ensure that the printer paper trail is completely cleaned.

  1. Press the “Menu” button
  2. Press the right “Any” key to select <Additional Func>
  3. Use the Up or Down or the Scroll Wheel to select <Adjustment/Cleaning>, then press OK
  4. Use the Up or Down or the Scroll Wheel to select <Fixing Unit Cleaning>, then press OK
  5. Confirm that <Start Cleaning> is displayed then press OK
  6. Press “Main Menu” again to return back to menu page

Thank you for reading this and please visit us at Remember to use our current 10% off coupon code FALLDISC at checkout to receive the discount for your entire purchase. Save even more with free shipping for orders over $75.

Tuesday, November 18, 2014

We are Top Sellers with 100% Customer Satisfaction Rate on Amazon!

Congratulations to all the team members and customers who have supported Toner Spot along the way. We are proud to say that we have been on the top seller status on Amazon for a VERY LONG period of time! The Amazon rating is calculated based on customer service, delivery time, returns, and cancellations. For the past couple of years, our rating has been an impeccable 100%.

Where are the charted lines? It’s always been on the top at 100% satisfaction rate!

Also big thanks to Amazon who acknowledges our hard work!

We would like to thank you for your continuing support and we welcome you to give us an opportunity to service you. As a token of our appreciation, please don’t forget to use the 10% off entire purchase coupon code FALLDISC at and there is no shipping fee for orders over $75. Please also keep in mind that all of our official website orders come with 1 Full Year Satisfaction Guarantee.

Monday, November 10, 2014

Brother MFC-8710DW / 8810DW / 8910DW Copy Print Quality Problem

Have you ever run into a situation where the print outs sent from your computer to your Brother MFC-8710DW printer turn out perfect, but when you try to make a copy, there is a vertical line or marks on the output? One of our customers has recently come across this problem. After switching out the toner and the drum, the problem persisted. Print quality issues when you try to copy are not always caused by the toner and the drum but can sometimes due to dirt or correction fluid inside your printer. Luckily we were able to help our customer in diagnosing the problem and helped to resolve the issue. Today, we would like to share this quick and simple solution with you to fix the print quality problem for copies on your Brother MFC-8710DW printer.

Vertical black line appears in copies and not on print pages:

Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip or the corona wire on the drum is dirty.

The corona wire is very easy to clean, all you need to do is pull out the drum unit and slide the small green slider on the drum 5-6 times to clean the wire.

If cleaning the corona wire did not help, you will then need to thoroughly clean the glass strip, scanner glass, and also the white bar and white plastic above them with the following steps:

(1) Turn off the machine’s power switch.

(2) Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet.

(3) (MFC-8810DW and MFC-8910DW) Unfold the ADF document support and then open the ADF cover. Clean the white bar and the scanner glass strip underneath it with a soft lint-free cloth moistened with water. Close the ADF cover and fold the ADF document support.

(4) Lift the document cover. Clean then white plastic surface and the scanner glass underneath it with a soft lint-free cloth moistened with water.

(5) In the ADF unit, clean the white bar and the glass strip underneath it with a soft lint-free cloth moistened with water.

(6) Close the document cover.

The Brother MFC-8710DW printer is a multifunction laser unit with print speed up to 40 pages per minute. The printer is designed to fit nicely as a workhorse printer in a micro office, small office, or workgroup. The Brother MFC-8710DW printer is designed to print, copy, scan, and fax.  There is a front-mounted USB for plugging in a flash drive and printing a quick document or image for the Brother MFC-8710DW printer.

Graphics output is similarly good enough for any internal business need. Depending on your tastes, you may or may not consider it good enough for, say, PowerPoint handouts when you need to convey a sense of professionalism. Photo quality is more than good enough for printing Web pages with recognizable photos, and even suitable for printing photos in company or client newsletters and the like.

We at Toner Spot hope you find the information to be helpful and please contact us if we can answer any of your printer related questions. Toner Spot provides a full line of printing supplies for home and office and is a favorite supplier among schools and public institutions, and we would love the chance to serve you as well. Please visit us at or send any inquiries to

You can save 10% with our current promotion by entering the coupon code FALLDISC. All purchases have a 1 year satisfaction guarantee and free shipping on purchase over $75.