This is How We Do It – 100% Satisfaction Guaranteed Customer Service

Customer is king.

It is getting harder and harder to differentiate business entities from one to another, especially for internet based companies selling commodities. For instance, there are dozens, or maybe hundreds of internet sites providing stationary items such as pens and booklets. Can you recall any of their domain names? Can you even think of a distinct difference between all these sellers?

As for us, Toner-Spot, in addition to our ISO-9001 standards compatible toner cartridges and under 24 hours processing time, we also strive to make an impression by providing 100% satisfaction guaranteed customer service.  

Contrary to many of the industry participants, our guarantee is truly a risk free program. If customers encounter issues with their purchases, we will pay for the return and replacement shipping. Furthermore, we provide full refunds to our customers, and that means we will refund for both the item and the shipping charged with no hidden restocking fees within one year from the date of the purchase.

As for tech support, our customer services and technicians are always standing by during regular business hours to answer all your questions and concerns. Multiple channels like by phone or via live chat are available for customers who seek immediately assistance. There’s also an email option, where emails will be responded within 24 hours (but of course we are usually much faster than that).

Below are just some of the feedbacks showcasing what some of our customers have to say about us!

By Mr. Garland from North Carolina,

Purchased item: Compatible Lexmark E120 Toner Cartridge 

“Very prompt service, good quality products, I will order again.”

By Ms. O’Donnell from Oklahoma,

Purchased item: Compatible HP C9700A Black Toner Cartridge 

“Excellent service! Very prompt, very helpful and courteous; will be a returning customer and recommend to friends.”

By Ms. Girard from Massachusetts,

Purchased item: Compatible Okidata C5100 Full Color Set Toners 

 “I ordered the wrong product and contacted Toner-Spot for a refund/return. They were very courteous and efficient in getting this done. I will order from them again.”

By Mr. Owens from Montana,
Purchased item: Compatible Dell 3100 Drum Cartridge 

“Excellent service. Toner-Spot contacted to obtain address information and delivered the drum quicker than expected. The reduced price drum has been performing with no hiccups.”

By Ms. Stratford from Maryland,                                       
Purchased item: Compatible Canon EP87 Drum Cartridge 

“My ImageClass is a 1944 machine and the new drum makes the printout look better than new. It arrived faster than expected.”

By Mr. Prusa from Florida,
Purchased item: Compatible Brother DR500 Drum Cartridge 

“I found Toner-Spot to be amazingly helpful in fixing a problem with my order that I personally was responsible for. From my perspective, since I caused the problem they didn’t need to do that. I am quite impressed by Toner-Spot’s service.”

By Ms. Cottingham,
Purchased item: Compatible Lexmark C522 Full Color Set Toners 

“My products arrived quickly and well packaged. Kenneth @ Toner-Spot helped me trouble shoot print quality problems after I installed my new cartridges. He provided excellent instructions for what to test and how to clean certain parts of my pinter until I determined what my problem was (and it was NOT the cartridges he sent me.) I am overall very happy with this transaction.”

By Mr. Pride from Illinois,

Purchased item: Compatible Konica Minolta 1100 Drum Cartridge 

“This product came sooner than expected and the quality was comparable to the name brand original. We are very pleased with the ease of ordering, and throughout the process we were kept informed as to the status of the order.”

By Mr. Carlson from Texas,
Purchased item: Compatible Okidata C5100 Full Color Set Toners 

"Great service and prompt delivery in excellent condition. Even better, since I ordered toner for the wrong model priinter, they were very gracious about my returning the item. You don't find customer service like this anymore. Excellent company."

It’s Getting Pricier to Live! - 2011 Worldwide Cost of Living

Surveys and reports for 2011 worldwide cost of living are published!

Unfortunately, the findings did not provide us with good news. Generally speaking, cost of living gets higher each year especially due to recent oil price hikes and severe and abnormal weather conditions. Below are summarized findings using the main data obtained from Mercer, LLC., and supplemental information from both CNN and Economist Intelligence Unit (EIU).

To battle the rapid rise of cost of living and business expenses, we should all be looking around for deals and cuts to our non-essential expenses. One way for our readers to save some money and spend towards the essential items is to cut the costs of printing. You can visit us at www.toner-spot.com to see if we can help you cut the costs of printing without sacrificing quality.

Top 50 most expensive cost of living cities 2011:

Source:

Worldwide Cost of Living Survey 2011 – City Rankings. Mercer. July 12^th, 2011. Data obtained on August 4^th, 2011 from http://www.mercer.com/press-releases/1311145

As for the cheapest cost of living cities 2011, most of them are from the eastern hemisphere. Below are the five places extracted from the EIU survey result:

New Delhi (India)

Tehran (Iran)

Mumbai (India)

Tunis (Tunisian Republic)

Karachi (Pakistan)

CNN has a great video clip explaining the some of the reasons for increased cost of living in 2011:

To give you some ideas regarding the cost of living differences, below are a couple interesting comparisons provided by CNN:

An average loaf of bread costs –

$7.61 US in Moscow

$7.42 US in Tokyo

$6.06 US in New York

$2.36 US in London

An average pack of cigarettes costs –

$15.11 US in Oslo

$10.79 US in London

$8.99 US in New York

$1.85 in Moscow

Source:

Shanghai Now More Expensive than New York. CNN International. July 7^th, 2011. Obtained on August 4^th, 2011 from http://www.cnngo.com/explorations/life/shanghai-now-more-expensive-new-york-307238

Two Common Printer Problems – Suggestions and Troubleshoot

Have you ever felt frustrated with the printer that just won’t follow your printing instructions?

Have you been spending tons of fortune on toner cartridges because your printer kept telling you the toner/ink is running low?

Have you ever wanted to smash or kick that machine badly but had to suppress the thoughts since there’re at least 10 other people in the office?

Here are two of the common “issues” that made us wanting to toss the printers outside the window. Of course, some suggestions and troubleshooting tips are provided, hopefully will save some headaches in the future.

Headache Issue One:

Why does the low ink notification keep popping up, or pops up only a short period of time after I changed to the new unit?

Possible Solutions:

There are several reasons causing your printer to tell you that the toner cartridges are low in ink. First, you might be printing way more than you expected. The page yield written on the toner packaging generally speaks for 5% page yield. What does that mean? If the toner states that it has 2,000 page yield, do not think that your printer can really print out 2,000 full page documents with that one single toner. The term actually stands for 2,000 page yield at 5% coverage as a common standard understood and used among printing industry.

So how big is a 5% filled paper? Generally speaking, about two to three short paragraphs on an A4 sized paper, not much huh?

Moreover, some printer/toner units are programmed to pop up that low in ink notification even though there can be as much as 40% ink left in the cartridge. Some experts said the reason is that using cartridges till the last drop might damage printers in the long run, but 40% seems a bit to high.

The easiest way might be taking out the toners, shake them well using a back and forth rocking motion. Once done, insert them back to the toner. However, this will not last you for long and the annoying low ink window will pop up once again after few uses.

If you do print a lot of documents, one way to improve the situation is to use “high yield” toner cartridges only. Some printer models come with different page yield toner types, such as standard yield vs. high yield. By using a higher capacity toner can definitely reduce the number of times you need to replace the old cartridges.

One other way is to trick your printer, making it think that there are still some inks left in the cartridge. This can be achieved by resetting the printer and instruct the machine to continue printing even when the ink level is low, or a slight re-modification work on the toner itself.

Here is one example used in Brother HL-5250DN printer model. Please note that there’s always risk involved even through it worked for many users in the past:

Remove the cartridge from the printer. Prepare an electrical tape and use it to tape over the small hole on the side of the toner. By covering the sensor hole; the printer is fooled and thinking that the toner is still full with ink.

Since every printer brand has slightly different setting, you can refer to the printer manual or simply leave us a note and ask for help!

Headache Issue Two:

My printer takes forever to print!

Possible Solutions:

If you’ve been using the same printer for the past 5 years, maybe it’s time to consider updating this office equipment. Otherwise you can also try lowering the printing quality a step down. This method not only let you print faster, but also save some costs on toners. The setting can usually be found once you select “print” and then “properties” within your document file. It is recommended that you perform a test page to see if you are satisfied with the quality before proceeding with the remaining documents.

One other way is to print without images or simply print black and white documents. To print web pages without images from Explorer, select Tools, Internet Options, Advances Tab, then scroll down to Multimedia category. Uncheck the Show Pictures box then you can start printing without images. From Firefox, select Tools, Options, Content tab, then uncheck the Load Images Automatically box.

If you have perfect eye sights, there’s one more option – set the layout as printing two pages in one sheet. Even through the fonts get smaller, but definitely cut down the processing time by almost ½.

This is just a sneak peek to our troubleshooting blog post series. We will be solving more brand and printer/toner model specific problems at Toner-Spot.blogspot.com. Please email or leave us a comment anytime if you have any questions. Our technicians will be more than happy to assist you. Let’s terminate all these printing-related headaches together!