Monday, August 29, 2011

This is How We Do It – 100% Satisfaction Guaranteed Customer Service

Customer is king.

It is getting harder and harder to differentiate business entities from one to another, especially for internet based companies selling commodities. For instance, there are dozens, or maybe hundreds of internet sites providing stationary items such as pens and booklets. Can you recall any of their domain names? Can you even think of a distinct difference between all these sellers?

As for us, Toner-Spot, in addition to our ISO-9001 standards compatible toner cartridges and under 24 hours processing time, we also strive to make an impression by providing 100% satisfaction guaranteed customer service.  

Contrary to many of the industry participants, our guarantee is truly a risk free program. If customers encounter issues with their purchases, we will pay for the return and replacement shipping. Furthermore, we provide full refunds to our customers, and that means we will refund for both the item and the shipping charged with no hidden restocking fees within one year from the date of the purchase.

As for tech support, our customer services and technicians are always standing by during regular business hours to answer all your questions and concerns. Multiple channels like by phone or via live chat are available for customers who seek immediately assistance. There’s also an email option, where emails will be responded within 24 hours (but of course we are usually much faster than that).

Below are just some of the feedbacks showcasing what some of our customers have to say about us!

By Mr. Garland from North Carolina,
Purchased item: Compatible Lexmark E120 Toner Cartridge 

“Very prompt service, good quality products, I will order again.”

By Ms. O’Donnell from Oklahoma,
Purchased item: Compatible HP C9700A Black Toner Cartridge 

“Excellent service! Very prompt, very helpful and courteous; will be a returning customer and recommend to friends.”
By Ms. Girard from Massachusetts,
Purchased item: Compatible Okidata C5100 Full Color Set Toners 

 “I ordered the wrong product and contacted Toner-Spot for a refund/return. They were very courteous and efficient in getting this done. I will order from them again.”

By Mr. Owens from Montana,
Purchased item: Compatible Dell 3100 Drum Cartridge 

“Excellent service. Toner-Spot contacted to obtain address information and delivered the drum quicker than expected. The reduced price drum has been performing with no hiccups.”

By Ms. Stratford from Maryland,                                       
Purchased item: Compatible Canon EP87 Drum Cartridge 

“My ImageClass is a 1944 machine and the new drum makes the printout look better than new. It arrived faster than expected.”
By Mr. Prusa from Florida,
Purchased item: Compatible Brother DR500 Drum Cartridge 

“I found Toner-Spot to be amazingly helpful in fixing a problem with my order that I personally was responsible for. From my perspective, since I caused the problem they didn’t need to do that. I am quite impressed by Toner-Spot’s service.”

By Ms. Cottingham,
Purchased item: Compatible Lexmark C522 Full Color Set Toners 

“My products arrived quickly and well packaged. Kenneth @ Toner-Spot helped me trouble shoot print quality problems after I installed my new cartridges. He provided excellent instructions for what to test and how to clean certain parts of my pinter until I determined what my problem was (and it was NOT the cartridges he sent me.) I am overall very happy with this transaction.”
By Mr. Pride from Illinois,
Purchased item: Compatible Konica Minolta 1100 Drum Cartridge 

“This product came sooner than expected and the quality was comparable to the name brand original. We are very pleased with the ease of ordering, and throughout the process we were kept informed as to the status of the order.”

By Mr. Carlson from Texas,
Purchased item: Compatible Okidata C5100 Full Color Set Toners 

"Great service and prompt delivery in excellent condition. Even better, since I ordered toner for the wrong model priinter, they were very gracious about my returning the item. You don't find customer service like this anymore. Excellent company."

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