Common causes
for paper jams:
While
most media are supported by HP printers, such as letter, legal, A4, etc, users
must be aware that not all media are supported with every single HP printer
trays. Your tray 1 might be ok with printing envelope sized documents but it
does not mean tray 2 can do the same too.
An input tray is
loaded incorrectly –
The
media might be crooked or overloaded. Usually there is a maximum stack height
mark inside the input tray. Please make sure not to fill the paper over the
indicated limit.
Most
of the time paper jams are caused by the irregularity of the inserted media.
Make sure the media is in good condition without damages such as jagged edges, un-smoothed
surface, and sheets sticking to each other.
Component
installation issue –
Sometimes
even printing cartridges, transfer unit, and fuser can cause the paper jam.
Make sure each component is installed correctly before processing the print
jobs.
Printer supply
items have reached the end of their life cycle –
Cartridges
do not last forever, same as printer components. Most of the supply units need
to be replaced over a period of time. Users sometimes are not aware of that
because these components rarely need to be changed. Check the printer control
panel message informing which part needs to be replaced before resuming print
jobs.
Incorrect media
removal –
Make
sure only remove the media when the printer is not processing documents.
Sometimes when printed documents are taken out from the output pin too early,
meaning when the printer is still processing jobs, paper jam might occur. In
that case, reset the printer and print the document again. Make sure to remove
the media once the print job has completed.
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