Sunday, October 20, 2013

Toner and Drum Reset Instruction for Okidata C3200N Printer

Last week we received a call from a local customer, well, he wasn’t a customer yet by the time of our phone conversation. He was having a printer recognition issue with the newly purchased remanufactured Okidata C3200N black drum from another vendor. That vendor provided no technical support but only asked this gentleman to return the unit back for a refund. 



“I really need the drum to work ASAP, is there anything you can do to help me get my job done on time?” this gentle man asked.
Despite that he did not purchase the unit from us initially, instead of trying to expedite another drum to him, our technician our technician walked him through on how to reset his drum counter with the working drum that he already has prior to allow him to finish his print job. Since these instructions have worked out so well, we decided to share them with you so you can save money by replacing your parts a lot less often. These instructions may sound difficult at first, but they are well worth the time.


Get to the standard "Diagnostic Mode":

1) Turn off printer.

2) Turn on printer, while holding the + and - buttons.

3) The LCD Shows "OKI User", Scroll to "Engine Diag Mode", press "enter".

The display shows "Diag Mode 01.02.02 S-Mode" as mention multiple times on this thread.

At this point you should wait for the initialization cycle to complete. This means for all the motors and gears to have finished their noises and cycles – otherwise you will end up with a LCD switching between two different info screens - not a big deal but still can be annoying.

Now we want to go in "Regist Mode" by:

4) Pressing the "Online", "Cancel", "Enter", "-" and "Back" at the same time (not in any sequence – at the same time). Yes! That is 5 buttons.

5) Within two seconds, the LCD menu will show "READY". If it doesn’t, release button and repress buttons again.

6) The buttons release sequence is important. So, read this before letting go your five fingers: Release the "Enter" button first and THEN the four others. LCD is still showing "READY".

7) Press the "Online" and "Cancel" button at the same time BRIEFLY. Don’t wait before pressing them after the five fingers sequence otherwise you will miss your time slot.

You can always switch back from the "READY" to the "Diag Mode 01.02.02 S-Mode" menu by pressing the five buttons again.

Don’t laugh. I know it seems a lot of finger gymnastics. I guess they didn’t want the user to find that one easily.

Now you see "Eng Diag Level 2"

Press either the + or – button until "CONSUMABLE COUNTER SET" is displayed then press the ENTER button. You are now in the menu to set various consumables.

8) Press either the + or – buttons to scroll through the various consumables, at the desired consumable (ie. "K-ID UNIT …" for the Black Image Drum Unit, "C-Toner" for cyan toner, etc.), press the ENTER button and the last digit of the count will start flashing.

9) Press the CANCEL button to decrease the digit amount or press the ON-LINE button to increase the digit amount; press the + or – buttons to move along individual digits in the count. Note that it will not show the remaining but the usage (100% means it is empty).

10) Once the count is at the level you desire, press and hold the ON-LINE, CANCEL buttons simultaneously until the numbers stop flashing. You have now reset that consumable’s count to the number you specified. Note that you may end up with a different value then the one that was entered when saving. The printer engine is probably jumping to the nearest registered/acceptable value.

11) Press the + or – buttons to move to the next consumable and repeat at Step 8.

12) Once all consumable counts have been set to desired amounts that are below their end-of-life thresholds, you can use the Back, +, & - buttons to exit through the menus (reverse of Steps 5 through 7) until "INITIALIZING" is displayed. Or turn printer off and on.

13) You're finished! Now log in to the web interface with your browser and check to see the remaining life of your consumables.
 

Yep, it is a lot of steps and might take some practice, but it works beautifully for our customer and he was very thrilled. By taking the time to solve his problem, Toner Spot became his number one choice for affordable printing supplies and unbeatable technical supports. Our team was grateful that we were able to gain the trust of a new customer and to start building a long term relationship going forward! 

$234.99 (dont forget the coupon code SAVE10 for 10% off entire purchase) -




$109.99 (don't forget the coupon doe SAVE10 for 10% off entire purchase) -




Save more with our current 10% off coupon code SAVE10 during the check-out process. You can save even more with free shipping when the order value exceeds $75!

Direct price inquiries are encouraged. In fact, we have been working with a number of school districts, government agencies, and non-profit organizations by providing printing supplies with special rates and payment options. This is one way for Toner Spot to give back to the community! Simply contact us at sales@toner-spot.com and let us know about your printing needs and we will respond promptly. Thank you for reading!