Our
customer support team received a help request earlier this week for a Canon
PIXMA Pro 9500 Mark II Printer user. The lady was frustrated because her newly
purchased compatible Canon PGI-9 ink cartridges from a random website were not
printing at all. Unable to reach the seller, the lady found our troubleshooting
blog online and decided to ask for help.
The
technician emailed the lady with below instructions that might help her remedy
the situation, at least get the machine to print so she can work on urgent
projects without having to wait for a resolution. The instruction also works
well if you are having print quality issues and want to improve the quality on your
prints. Below are the troubleshooting instructions:
First, we need
to confirm the status of the ink cartridges to make sure it’s installed and seated
correctly:
Open
the printer driver setup window
1.
Click “View Printer Status” on the Maintenance sheet
2.
Select “Ink Details” menu to confirm the ink tank information
3.
See if all the inks inside are recognized as properly installed
It is also
important to check the computer settings and the drivers:
Maintaining the
Ink Quality
This
printer automatically mixes the ink at fixed intervals to keep the ink density
even.
The
procedure for executing ink quality maintenance manually is described below:
1.
Open the printer driver setup window
2.
Click “Ink Quality Maintenance” on the Maintenance tab
3.
Click OK when a message appears
This
will force the printer to mix the inks and thus tell the ink cartridges to spit
out ink if your printer accepts the cartridges but no ink is coming out. Also,
regularly maintaining the ink quality will improve the colors of your prints.
If
the cartridges are accepted but no inks are coming out, also try to power the
printer off and wait for a few minutes before turning it back on again. This
will force the printer to recalibrate the ink cartridges installed and reseat
the cartridges. Additionally, installing the latest version of the driver can
also help with chip recognition.
You
can download the driver here: http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_pro_series/pixma_pro9500#DriversAndSoftware
The
lady was satisfied with the assistance and able to print out the urgent files.
Our customer service team was very happy with the outcome.
Email
us at sales@toner-spot.com if you have any printing
inquiries. Our team is always delighted to assist you.
All
purchases come with a one year warranty and free shipping is available for
orders over $75 for contiguous U.S. states.
Be sure
to check on our homepage for 10% off coupon code at www.toner-spot.com.
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