Tuesday, September 1, 2015

Brother MFC 9560CDW Print Quality Problem: Black Lines Down the Print on Copies and Scans


For a sturdy and reliable printer like the Brother MFC-9560CDW, it’s not often that you would run into print quality issues. If print quality issues do occur, more often than not, the issues are the results of your toners or drum failing. However, we would like to point out that this might not always be the case and you could be throwing away perfectly good parts and replacing them without resolving the problem.

We have recently received a call from one of our customers complaining about thick black lines on his copies. He has tried to replace the toner cartridges and the drum to no avail. After our technician spoke with him, we found out that the black lines were only happening when he tries to make a copy or scan documents, but the normal printouts from his computer were perfectly fine. The problem became obvious that all he needed to do was to perform some routine cleaning maintenance on his machine and there was no need to spend extra money to replace his existing toners and drum. He could have saved a lot of money!

We decided that we will share this experience and provide a guide to perform cleaning maintenance for Brother MFC-9560CDW printer so that we might be able to help another person save some money.

Below are the step by step instructions on how to clean all the laser scanning parts of your printer, which are taken from the official Advanced User Guide from Brother:

Cleaning the Scanner:

1. Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the power outlet.

2. Unfold the ADF document support (1) and then open the ADF cover (2). Clean the white bar (3) and the scanner glass strip (4) underneath it with a soft lint-free cloth moistened with water. Close the ADF cover and fold the ADF document support.


3. Lift the document cover (1). Clean the white plastic surface (2) and scanner glass (3) with the cloth.






4. In the ADF unit, clean the white bar (1) and the glass strip (2) underneath it with the lint-free soft cloth moistened with water.


5. Reconnect and plug your machine and turn the power back on.

Cleaning the Laser Scanning Windows

1. Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the power outlet.

2. Open the front cover.

3. Remove the drum unit.

4. Wipe the four scanner windows (1) as shown in the pictures below with a dry, lint-free cloth.


5. Put the drum unit back in and close the front cover.


We hope that you found this post to be helpful and we want you to know that we welcome any questions that you may have. We will try to help you to the best of our abilities. Please simply email us at sales@toner-spot.com with your inquiries and we will try to answer them as soon as possible.

We would also like to remind you that we not only carry the printing supplies and parts for the Brother MFC-9560CDW printer, but also carry a full line of printing supplies and parts for most of the printers on the market. Please visit us at www.toner-spot.com for our full selection and our current promotions.



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